If you are having problems with freezing, crashing or lines not being drawn correctly, please follow these steps.
Enable 32bit Color
: Your monitor/screen should be running with 32bit color. Please refer to
Please see section Set the color for an LCD monitor
. Windows XP users, please refer to this
Update Your Computer
: Run Windows Update
and make sure your computer is completely up to date. This includes Optional Updates
. For information on how to do this: Windows 8
, and Windows XP
Running Parallels on Mac
: Make sure Parallels Tools
are installed. To do this, please refer to this article
Update Your Video Card Drivers
: To identify what video card you have and where to get drivers, please refer to
. Mac Users on Parallels:
do this. Your video card is emulated by software. Installing hardware drivers
could cause you massive problems.
Send Us Diagnostics
: When all else fails, please install the GL Extensions Viewer
. Once you open it, click the icon
that looks like a blue cylinder (
) at the top-right of the program and select "Save As". Send the XML file to
. After you do this, you may uninstall the GL Extensions Viewer. It is no longer needed.